Wrong Size Orders

We insist that you check the size of your mattress properly before ordering. If you have measured your cot incorrectly and placed the wrong order, we will have to retrieve the same, and then ship a replacement mattress, causing extra charges and undue delays for you. In case you haven’t found the answer for your question, please feel free to contact us our customer support will be happy to help you.

Custom Size Orders

Please measure your bed accurately before placing the order, any changes will not be accepted once order is processed.
Returns are not applicable to custom size orders.

Payment

Payment for Sleepmax products are made on the website. All major credit cards and debit cards are accepted. You can also pay using Internet Banking.

EMI offer is applicable only with the top banks which have tie ups with our payment gateway.

Delivery

All Sleepmax products are delivered between 5-7 days, depending on the location and pin code.

Once the mattress is dispatched, it cannot be returned or cancelled.

Sleepmax is not liable for delays caused to due delivery partner.

Any mattress takes between 6-18 hours to come back to its original shape after removing packaging.

Force Majeure Event

We will not be liable or take responsible for any failure to perform, delay in performance, or any other obligations under a contract that is caused by events outside our reasonable control (Force Majeure Event). A Force Majeure Event includes any act, event, non-happening, omission accident or Act of God beyond our reasonable control.

Product Availability

In case of unavailability of one or more Sleepmax products, the customer will be notified by email or phone. The amount paid will be recalculated and the customer will be refunded for the unavailable product. In case no products are available, customer will be notified by an email or phone and a full refund will be initiated.

Offers and Coupons

Sleepmax will introduce offers, discounts and coupon codes on a time- to- time basis and this will be completely at the discretion of the brand. Sleepmax reserves the right to withdraw the offers and coupons without any notification.

Sleepmax coupon codes can be redeemed only on purchases made through www.sleepmax.co.in

Sleepmax discount codes are only available on full purchases, paid up front. Sleepmax cannot take responsibility for discount codes published without permission on third-party websites. Discount codes may be subject to additional terms and conditions (including an expiry date/time) which will be shared at the point of publication. All discount codes are subject to availability and only one code can be used per order.

Returns, Replacement and Refunds

Please write to support@sleepmax.co.in or call +91-7045938899 with your order details to register your return request. Returns are applicable only to Sleepmax mattresses. To request a return, please follow the returns procedure mentioned under Return Policy.

Replacement requests due to incorrect mattress size ordered will carry a return shipment cost of INR 2500 across India which will be borne by the customer. It is always recommended to cross check the size before placing the order.

Sleepmax reserves the right to refuse any return request if it doesn’t fulfil the return criteria.

Exchange

Exchange requests due to incorrect mattress size ordered will carry a return shipment cost o across India which will be borne by the customer. It is always recommended to cross check the size before placing the order.

Cancellation

Cancellation of orders are only accepted with 24 hours of placing the order. Once order is processed, it cannot be cancelled.

Warranty

Sleepmax mattresses are warrantied against any manufacturing defect for a period mentioned on the product page. In case of any manufacturing defect within 1 year of purchase, the mattress will be repaired or replaced with an identical product. In case of any manufacturing defect after the first year, either a repair or in case if a repair is not possible a Prorated Credit Settlement will be applicable. Please refer Warranty Policy for further information.

Law and Jurisdiction

All sales and interactions with Sleepmax shall be governed by and interpreted and construed in accordance with the laws of India. Any dispute arising from, or related to, such sales and interaction shall be subject to the non-exclusive jurisdiction of the courts of Mumbai.