Sleepmax Mattress Warranty Policy
Effective Date: 1st December 2024
Sleepmax mattresses are warranted against manufacturing defects for a period ranging from 1 year to 10 years from the date of purchase, depending on the product purchased and the warranty period mentioned on the invoice/warranty card.
This warranty is applicable only for genuine manufacturing defects and is subject to the terms, exclusions, inspection findings, and claim process mentioned below.
1. Warranty Period & Replacement Eligibility
Products with 1-Year Warranty
For products with a 1-year warranty, manufacturing defects reported within the first 6 months may qualify for replacement, subject to inspection and approval. If the mattress is replaced after 6 months, the warranty will apply only for the remaining warranty period.
Products with 2 to 10-Year Warranty
For products with 2 to 10 years warranty, manufacturing defects reported within the first year may qualify for repair or replacement, subject to inspection and approval.
From the second year onward, a pro-rated warranty will apply.
2. Warranty Registration
All products must be registered for warranty within 20 days of delivery.
In case the warranty is not registered within the specified period, Sleepmax may ask for additional verification documents such as invoice copy, MRP label, order details, and delivery proof before processing the claim.
Warranty claims without valid purchase proof may be rejected.
3. What the Warranty Covers
The warranty covers manufacturing defects resulting in product failure, limited to:
- Core sagging due to manufacturing defect.
- Sagging/depression of more than:
- 1 inch for mattresses up to 5 inches thick.
- 1.5 inches for mattresses thicker than 5 inches.
- Manufacturing defect in the mattress core under normal intended usage.
If more than one mattress is purchased and only one mattress is found defective, warranty will be applicable only on the defective mattress.
4. Warranty Exclusions
The warranty does not cover the following:
- Normal wear and tear of fabric, stitching, quilting, tape edge, or upholstery due to regular use.
- Comfort preference, firmness preference, softness preference, support feel, or personal suitability of the mattress.
- Body pain, back pain, aches, discomfort, sleep discomfort, medical conditions, doctor/hospital expenses, or any health-related concern.
- Damage or sagging caused due to improper bed size, uneven surface, defective bed frame, flexible/slatted base, broken cot, or improper structural support.
- Stains, marks, moisture, liquid spillage, wet surface, odour due to enclosed environment, AC/moisture conditions, or poor ventilation.
- Damage caused due to ironing, heating, burning, cutting, tearing, folding, bending, mishandling, improper storage, or misuse.
- User-inflicted damage, infestation by insects/bugs/rodents, or damage caused by natural calamities.
- Mattress used in a manner different from its intended purpose.
- Any change, alteration, repair, modification, or tampering with the original configuration of the mattress.
- Freebies, accessories, pillows, protectors, comforters, or promotional items provided along with the mattress.
- Size variation within ±0.5 inch in length, width, and thickness.
- Opened stitches, loose quilting, tape edge issues, fabric complaints, stains, or visible external damage reported after 30 days of delivery.
- Mattress damage due to transportation, shifting, relocation, or handling by customer or third party.
- Mattress not purchased from an authorized Sleepmax dealer, distributor, Sleepmax website, or authorized marketplace.
- Warranty claims where the invoice, product label, or required proof of purchase is not provided.
5. Comfort & Health Disclaimer
Sleepmax mattresses are designed to provide comfort and support. However, mattress comfort, firmness, softness, support level, and suitability may vary from person to person depending on body type, age, health condition, sleeping posture, usage pattern, bed base, and personal preference.
At first, a new mattress may feel different from the mattress previously used. The body may take time to adjust to the new mattress, and the mattress may also take time to adjust to the user’s sleeping pattern. Foam may soften slightly with regular use, which is normal and does not affect product performance.
The warranty does not cover body pain, back pain, aches, discomfort, sleep quality concerns, medical conditions, or any health-related concerns.
Customers with existing or recurring back pain, orthopedic issues, medical conditions, or special support requirements are advised to consult a qualified medical professional before selecting or continuing to use any mattress.
6. Bed Base & Usage Conditions
To keep the warranty valid, the mattress must be used on a proper, flat, firm, dry, and supportive bed base of suitable size.
Warranty will not be applicable if sagging, bending, deformation, or damage is caused due to:
- Improper bed frame or cot.
- Uneven resting surface.
- Broken, weak, flexible, or unsupported base.
- Undersized or oversized bed frame.
- Excess moisture or poor ventilation.
- Folding, bending, or storing the mattress incorrectly.
- Use of the mattress on an unsuitable surface.
7. Roll-Packed Mattress Guidelines
Roll-packed mattresses should return to their specified dimensions within 48 hours of unpacking.
An acceptable variation of ±0.5 inch in length, width, and thickness is within tolerance and will not be considered a manufacturing defect.
8. Warranty Claim Process
To raise a warranty claim, the customer must contact Sleepmax Customer Support:
Phone: 7045938899
Email: support@Sleepmax.co.in
The customer must provide:
- Invoice copy/proof of purchase.
- MRP label/product label.
- Photos of the full sleeping surface of the mattress.
- Photos/videos of the visible defect.
- Photos of the mattress placed on the bed base.
- Any additional images/videos requested by Sleepmax for verification.
Failure to provide required documents, photos, videos, or proof may result in claim delay or rejection.
9. Inspection & Visit Charges
Sleepmax may verify the claim through photos, videos, documents, or physical inspection, depending on the case.
Currently, doorstep inspection is not part of the standard warranty process. However, in special cases where a physical inspection is arranged, the following charges will apply:
- Metro areas: ₹500 per visit
- Non-metro areas: ₹800 per visit
Inspection/visit charges are payable in advance and are non-refundable.
10. Logistics, Pickup & Delivery Charges
All transportation, pickup, delivery, handling, inspection, and logistics charges related to warranty claim, repair, replacement, or pro-rated replacement shall be borne by the customer, unless otherwise approved in writing by Sleepmax.
Sleepmax will not be responsible for any damage caused during customer-arranged transportation, shifting, or handling.
11. Warranty Resolution
After reviewing the claim, Sleepmax may offer one of the following resolutions as applicable:
- Repair of the product.
- Replacement of the defective product.
- Replacement with a similar substitute if identical product is unavailable.
- Pro-rated discount toward purchase of a new mattress.
- Rejection of claim if it does not meet warranty terms.
Replacement/repair timelines depend on product availability, inspection status, location, and logistics feasibility.
If the identical product is not available, Sleepmax may offer a similar substitute of equal or comparable value, or a pro-rated discount toward a new mattress purchase.
12. Replacement Warranty
Any repaired or replaced mattress will continue to be covered only for the remaining warranty period of the original purchase.
Replacement or repair does not restart, renew, or extend the original warranty period.
13. Pro-Rated Warranty Calculation
If a manufacturing defect is approved after the first year of use, a pro-rated discount may be applied toward the purchase of a new Sleepmax mattress.
The calculation is as follows:
Original Purchase Price ÷ Total Warranty Years × Remaining Warranty Years = Pro-Rated Discount
Example:
If a customer purchases a Sleepmax mattress for ₹10,000 with a 5-year warranty and an approved defect arises after 1 year:
₹10,000 ÷ 5 × 4 = ₹8,000 pro-rated discount toward the purchase of a new Sleepmax mattress.
The pro-rated amount will be offered as a discount on the purchase of a new mattress and will not be paid in cash.
14. Limitation of Warranty Liability
The warranty remedy is limited to repair, replacement, or pro-rated discount as applicable under this warranty policy.
The warranty does not cover refund, cash compensation, inconvenience, loss of use, mental harassment, medical expenses, indirect loss, consequential loss, or any third-party claim.
Sleepmax’s warranty liability shall be limited to the value of the defective product covered under the approved warranty claim.
15. Important Notes
- Warranty is applicable only for purchases made from authorized Sleepmax dealers, distributors, the Sleepmax website, or authorized marketplaces.
- Warranty is applicable only to the original purchaser and is non-transferable.
- Warranty is valid only when the product is used under normal intended usage.
- Replacement timelines depend on product availability.
- Sleepmax reserves the right to request additional photos, videos, documents, or inspection before approving any claim.
- Warranty claim approval will be based on product condition, inspection findings, proof of purchase, applicable exclusions, and warranty terms.
- Disputes, if any, shall be subject to Mumbai, Maharashtra jurisdiction, subject to applicable law.
16. Effective Date
This warranty policy is effective from 1st December 2024 and supersedes all previous warranty policies, whether written or oral.
For support, please contact:
Sleepmax Customer Support
Phone: 7045938899
Email: support@Sleepmax.co.in
