Price
The prices displayed on the website are inclusive of GST. Sleepmax reserves the right to change the prices at its discretion without informing the customer.

Delivery
We are committed to delivering your products in a timely and secure manner. This Shipping and Delivery Policy outlines the terms and conditions related to the shipping and delivery of our products purchased both online and offline. By placing an order, you agree to the terms set forth in this policy.

This policy applies to all products sold by Sleepmax, including mattresses, and other accessories, whether purchased online through our website or offline from our physical stores.

Delivery Locations and Charges
We offer free standard delivery for all Sleepmax products across India, with no hidden charges at checkout.

Goods will be delivered to the Shipping Address provided during the order process. If you need to change the delivery address after placing your order but before it has been dispatched, please contact us at +917045 938 899 or email us at support@Sleepmax.co.in. While we will make every effort to accommodate this change, it cannot be guaranteed. No changes can be made once the product has been dispatched.

Please ensure the delivery address is accurate at the time of order placement. If delivery is made to an incorrect address due to an error on your part, you will be responsible for any additional charges required to redirect the order.

For deliveries outside our standard delivery zones, additional charges may apply, and delivery timelines may vary. Customers are advised to check serviceability and any applicable charges before placing an order.

Delivery Timelines

  • Standard Products: Orders for in-stock products are typically processed and shipped within seven (7) business days from the date of order confirmation. Standard delivery timelines vary between 10 to 15 business days depending on the delivery location.
  • Custom Orders: For customized products, the estimated delivery time will be communicated to you at the time of order placement and may range between 2 to 3 weeks.

While we strive to ensure timely delivery of all orders, please note that delivery timelines are estimates and may be subject to delays due to unforeseen circumstances beyond our control (e.g., weather conditions, carrier/logistic delays, natural disasters, etc.).

Delivery Process
All mattresses are delivered either vacuum-packed and rolled in a compact box for easy handling and delivery or in a Flat pack. For bulkier mattress, please ensure that your delivery location has the necessary clearance and accessibility.

Deliveries will be handled either by Sleepmax or a third-party logistics provider contracted by us. For logistical reasons, we may need to split your order into multiple shipments, and in such cases, you will be notified accordingly.

We can only commit a delivery date; time of delivery depends on logistics provider.

Order Tracking
Once your order is shipped, you will receive a confirmation containing the tracking details. You can use this information to track your order through our website or directly through the delivery partner’s website.

For offline orders, customers can contact our store representative for order status and tracking updates.

Receiving Your Order
Upon delivery, our team will assist with placing the product at your desired location. However, moving the product beyond the ground floor or into certain tight spaces (e.g., narrow staircases) may not be feasible.

Please inspect the product upon delivery. If you notice any damages or discrepancies, immediately inform our delivery personnel and report the issue to our customer service team within 24 hours. Any claims made after this period may not be accepted.

It is your responsibility to ensure that the provided shipping address is accessible for delivery and that there is sufficient space for the required delivery vehicles. Additionally, the building where the product is being delivered must have a service lift or staircase that can accommodate the size and weight of the product. If you are uncertain about the space requirements, please contact us on +91 7045 93 8899 for further assistance. Any additional costs that arise due to limitations in accessibility or space at the delivery location will be your responsibility. You can check whether we deliver to your location by entering your PIN code on our website.

Rescheduling and Failed Delivery Attempts
If you need to reschedule the delivery, please inform us at least 72 hours in advance. Rescheduling within 72 hours of the scheduled delivery date may incur additional charges.

In case of failed delivery attempts due to customer unavailability, incorrect address, or other reasons attributable to the customer, a re-delivery fee may be applicable. If the product is not accepted within seven (7) days of the original delivery date, the order may be cancelled.

Delivery Restrictions
Delivery is subject to the availability of the product in your area and adherence to local regulations.

For buildings or complexes with restricted access, please ensure prior arrangements are made with your property management for smooth delivery. Our delivery team reserves the right to refuse delivery if it poses a safety risk or is not possible due to building restrictions.

Any additional costs that arise due to limitations in accessibility or space at the delivery location will be the customer’s responsibility.

Delays and Compensation
In the event of a delay from the estimated delivery date, no refunds, compensation, or other monetary rewards will be issued during the delay period.

If the delay exceeds 15 days beyond the originally expected delivery date, customers may request a full refund which will be processed in accordance with our refund policy.

It is important to note that if a delay extends beyond 15 days, while a full refund may be granted, no additional compensation, rewards, or monetary benefits will be provided under any circumstances.

Customer Support
For any delivery-related queries, feel free to contact our Customer Support team at +91 7045 9388 99 or via email at support@Sleepmax.co.in

Our support team is available from 9:30 AM to 6:00 PM, 6 days a week (except on Sundays and National holidays), and will be happy to assist you with any concerns or questions regarding your delivery.