Sleepmax mattresses are covered against manufacturing defects for a period ranging from 1 to 10 years from the date of purchase. For products with a 1-year warranty, defects reported within the first 6 months will qualify for a replacement. After 6 months, the warranty applies only to the remaining period. For products with 2 to 10 years warranty, replacements for defects reported within the first year will be provided. From the second year onward, a prorated warranty will apply.

Warranty Registration
All products must be registered for warranty within 20 days of delivery to make a claim.

Warranty Covers

  • Manufacturing defects resulting in core sagging.
  • Defects causing sagging of more than 1” for mattresses up to 5” thick or 1.5” for mattresses thicker than 5”.

Warranty Exclusions

  • Normal wear and tear of fabric and stitching.
  • Variations in comfort or firmness preferences.
  • Damage from improper bed size, uneven surfaces, or defective bed frames.
  • Stains or marks on the mattress after unpacking or subsequent use.
  • Opened stitches reported after 30 days of delivery.
  • Loose quilting reported after 30 days of delivery.
  • Size variations within ±0.5” in length, width, and thickness.
  • Odors caused by enclosed environments, moisture, or liquid spills.
  • User-inflicted damages, infestation, or damages caused by natural calamities.
  • Changes to the mattress’s original configuration.

Additional Guidelines

  • Roll-packed mattresses should return to their specified dimensions within 48 hours of unpacking, with an acceptable variation of ±0.5”.
  • Warranty claims are valid only for purchases made through authorized Sleepmax dealers, distributors, the Sleepmax website (www.Sleepmax.co.in), or authorized marketplaces.

Warranty Claim Process

  • Warranty claims will result in either replacement or repair.
  • If the identical product is unavailable, a similar substitute or prorated discount will be offered for a new mattress purchase.

Pro-Rated Warranty Calculation
If a defect occurs after the first year of use, a prorated discount will be applied to the purchase of a new mattress. The calculation is as follows:
(Original Price ÷ Warranty Years) × Remaining Warranty Years = Pro-Rated Discount
For example, if you purchase a Sleepmax mattress for ₹10,000 with a 5-year warranty, and a defect arises after 1 year:
₹10,000 ÷ 5 × 4 = ₹8,000 discount for the new purchase.

How to Claim Warranty
In the unlikely event of a product defect, contact the Sleepmax Customer Support Team at 7045938899 or email support@Sleepmax.co.in.

Steps to Claim:

  1. Share photos of the mattress’s full sleeping surface and visible defects. Reference images/videos will be provided.
  2. Submit a copy of your purchase invoice and the MRP label as proof of purchase. Failure to provide these may result in claim rejection.

Inspection and Charges
Currently, Sleepmax does not offer doorstep inspection services. However, for special cases:

  • Metro areas: ₹500 per visit.
  • Non-metro areas: ₹800 per visit.

Important Notes

  • Replacement timelines depend on product availability.
  • The final decision on warranty claims rests with Sleepmax.
  • Disputes are subject to Mumbai jurisdiction.

Effective Date
This warranty policy is effective from December 1, 2024, and supersedes any prior policies.

For additional support, feel free to reach out to us at 7045938899 or email support@Sleepmax.co.in.